Events

Legendary Service at The Ritz-Carlton

Bonus Seminar - Customer Service Series

When and Where

Friday, November 30, 2012
8:00 - 11:30 a.m.
The Ritz-Carlton, Washington, D.C.
1150 22nd Street, NW, Washington, DC 20037

Register For This Event Member Rate: $275
Non-Member Rate: $475*

Members at the Leadership Council ($30,000) level and higher receive one complimentary ticket to attend.

*Will be accommodated on a space-available basis.

Per The Ritz-Carlton's proprietary standards, this program will not be available to members of the hotel industry.

What It's About

The Board of Trade will host a special bonus session, welcoming back Diana Oreck, Vice President, The Ritz-Carlton Leadership Center, to share insight into the company's award-winning culture and philosophy. Gain best practices for greater employee and customer engagement as well as techniques for how to build culture, develop consistency in communication and set and meet benchmarks.

Seminar will cover:

  • The Ritz-Carlton Gold Standards
  • Key Processes: The Systems Behind the Smiles
  • Employee and Customer Engagement
  • Employee Empowerment
     

If you weren't able to attend "Legendary Service at The Ritz-Carlton" seminar earlier this spring, we encourage you and your colleagues to register soon. Seats are limited!

Feedback from attendees following the "Legendary Service at The Ritz-Carlton" seminar in April:

  • "I brought all of our General Managers and each was very satisfied when they left. They felt it was a great investment of their time." – Tamara Darvish, Vice President, DARCARS Automotive Group 
     
  • "What I took from the seminar was that the most simple request can be handled in an extraordinary way." – Andy Burns, Senior Manager, Ticket Services, Washington Nationals Baseball Club 
     
  • “Great learning experience and a real eye-opener. It was great to see how the best of the best operate on a day-to-day basis, and to learn all of their core values and beliefs.”  – Sean Worthy, Digital Operations, DARCARS Automotive Group

Series Sponsor

For information about sponsorship opportunities, contact Nancy LaJoice at 202.857.5987.