Legendary Service at The Ritz-Carlton

Half-Day Seminar

When and Where

Wednesday, April 25, 2012
8:00 - 11:30 a.m.
The Ritz-Carlton, Washington, D.C.
1150 22nd Street, NW, Washington, DC 20037

Register For This Event Member Rate: $275
Non-Member Rate: $475*

Members at the Leadership Council ($30,000) level and higher receive one complimentary ticket to attend.

*Will be accommodated on a space-available basis.

Per The Ritz-Carlton's proprietary standards, this program will not be available to members of the hotel industry.

What It's About

Gain insight into the iconic Ritz-Carlton philosophy as well as techniques for translating their internationally-acclaimed benchmarks into greater levels of employee and customer engagement.

This seminar will focus on how to build corporate culture, develop consistency in communication, and messagingfor your company. Facilitated by Elizabeth Mullins, Vice President and Area General Manager, The Ritz-Carlton, Washington, D.C.

Seminar will cover:

  • The Ritz-Carlton Gold Standards
  • Key Processes: The Systems Behind the Smiles
  • Employee and Customer Engagement
  • Employee Empowerment

Series Sponsor

For information about sponsorship opportunities, contact Nancy LaJoice at 202.857.5987.